Reetu, as part of her work with the Race Equality Group at the University of London, has created a guide and allyship model that organisations can learn from and can implement. Stop:Things that are less good and which should be stopped, and 2. Start Stop Continue Retrospective. The goal of these sessions is to understand what activities the group would like to see started, which items should be stopped, and what things are so important that they need to be continued Strategy 5 Things CEOs Should Start (and Stop) Doing in 2018 With the new year comes a new set of business trends leaders need to be monitoring. If people report to you, teach them to use the “Stop, Start, Continue” framework in their dialogue with you about their work. “Stop being afraid to speak up – every effort and every bit of action matters, perhaps even more so at individual levels.”, “Then you must continue to listen to colleagues and team-members, review progress, and address issues effectively.”. 4. through surveys) on staff experiences and use this to review progress & actively address issues. The red light represents stop, amber represents continue and green represent start. Many organisations are suffering due to the Covid-19 pandemic, but  we mustn’t let the ball drop on this important element of our day-to-day working lives. Diversity, Equity and Inclusion – The Transformational Journey is Filled with Potholes (Part 6), Diversity, Equity and Inclusion – Culture Transformational Change Is Not an Event (Part 5), When do we have enough Diversity, Equity and Inclusion (DEI)? Mentors. In fact, having inclusivity on your priority list may even help you overcome some of the challenges you face due to the pandemic and subsequent lockdowns and circuit-breakers. These sessions could be used to discuss ways to improve employee engagement, process changes, brainstorm new projects, or perform a retrospective on a topic. To use the model, simply request or provide feedback in three sections: 1. With this bucket list of things to start, stop, or keep doing in 2019, you have a starting point for creating your own. How can they help your career? All rights reserved, Start, Stop, Continue: how to make your leaders more inclusive, Understanding and dealing with the emotions of privilege, Being a bystander to microaggressions and any acts of exclusion, Being afraid to speak up because you fear using the wrong words, Thinking that your actions will not make a difference, Listening to your colleagues to embed inclusion and active anti-racism, Championing racial equality on an ongoing basis - not just around Awareness Days & Events, Collecting data (e.g. Learn more about our membership benefits. Sign-up to become a Friend of CMI to recieve our free newsletter for a regular round-up of our latest insight and guidance. If you are the employee, you can bring up this idea of Stop/Start/Continue, as a suggestion to your boss. Start, Stop, Continue template. Continue: Team lunch meetings and outings. Previous Post: Are You Wearing Your Leadership CAP? The start, stop, continue feedback model can be used in a number of ways to assess situations, people, and performance. What I suggest within this allyship toolkit is pretty simple.”. On some occasions, my teams chose to meet together to discuss and complete it, while other times they simply posted a protected document on a shared drive, took turns adding their personal notes and then the representative extracted the details and discussed the contents accordingly. First off, we all need to approach this with a positive mindset. The template itself must have the following three sections with leading questions: As part of the process, I would only receive the final template from the team representative via email or protected on a shared drive. Enable more frequent remote working opportunities. The good news is you can do something about that. Only then can we level the playing field for all employees to feel welcome to share their ideas and their whole selves. CMI members always see more. One of the easiest ways to run a start, stop, continue session is with the help of a ready made template and an online whiteboard. Dean advises trying to boost energy and happiness levels at the beginning of every meeting, which can help to secure better working relationships between colleagues and get more creative thinking in a room. What should you start, stop, or keep doing this year? This method enables a focus on improvements, drives prioritization, creates alignment and supports effective strategies for teamwork and projects. With the year almost complete, now’s a particularly good time to put the Keep/Stop/Start exercise to work for your team. The origin of this start, stop, and continue process came out of a team meeting in San Diego. Lead 21 Dumb Things Every Smart Leader Needs to Stop Doing Right Now 4 out of every 5 workers are not fully engaged in their jobs. When successfully completed, the results from S-S-C will help your growth as a leader and support your efforts of building a stronger, more effective team. At your S-S-C results meeting, you should provide specific, measurable and honest responses about what you are able to take action on and when they can expect to see the changes. Using data from hundreds of interviews, this leader has identified four types of pioneer. Stop talking so much and start listening more: Over-talking and failing to listen to others might appear to be a very minor indiscretion on the part of a manager. A change management tool called Stop-Start-Continue is an easy way to identify behaviors/actions that should stop or start, and behaviors/actions that organizations are already doing and should continue. When you are faced with a change Stop, Start, Continue. For the widest selection of content, including CPD tools and multimedia resources, check out how to get involved with CMI membership. Be open to their questions and reactions to your proposed solutions and timelines. Trust me, this can help move mountains with much less effort. It’s called: Start, Stop, Continue. 2. If you rush blindly from one event to the next, you miss out on the opportunity to learn and improve. Talent retention and team engagement is important to the success of your company and as a successful leader, anything you can do to keep your top talent is critical. Be honest about your motives. QuickBooks Self-Employed app helps freelancers, contractors, and sole proprietors track and manage your business on … “Everything that we produce and teach is taken from the research field of positive psychology and studies of positive outliers – which are positive people, teams, organisations and leaders that consistently plot above the trend line in whatever it is that on the X and Y axes,” says Dean. These sessions are focus groups where you pull a team together to discuss areas for improvement. After you have read a great book ask Stop, Start, Continue. Feedbackis very important for both understanding current levels of performance and for identifying ways to improve. 3. Leader Guidelines for Receiving 360-Degree Feedback via the “Start-Stop-Continue” Feedback Form These guidelines are for the leaders reference only. Awarding and publicly recognizing their work at Divisional and Team Meetings. Where’s Your Supplier Diversity Program At? Once I used this as a clear way to see what we could Stop/Start/Continue as a department and yesterday I used the method to look at an overview of my sales channels. One solution is to use the "Stop-Start-Continue" framework, which helps gain incremental improvements by facilitating conversations with critical stakeholders. Share your “why” with your team. Reetu’s work has defined three steps to embed allyship as a core element of inclusive leadership: start, stop, and continue. Many leaders find that it works to identify their important stakeholders and schedule regular meetings with them. Colleagues respond … “Stop comes in when you stop being a bystander to transgressions, microaggressions, and anything that doesn’t feel right in terms of how to treat another person,” says Reetu. Leaders will often use this method to collect group feedback on how to … His Stop-Start-Continue enabled him to not only be happy where he was, but also focus on his self-development, let go of his “whoa is me” attitude and engage his fire and passion. Featured Examples Stop Start Continue ... a team level. For this reason, I suggest that you conduct the exercise at least once per year or when there are major changes or projects that impact your teams.The key to an effective S-S-C for your personal feedback is to facilitate anonymity. After you attend a conference or seminar Stop, Start, Continue. Stop:  Accepting incomplete templates from business partners. Sponsors. You will find that when you repeat the S-S-C feedback with your team, their needs will change over time. As always, business is a learning process, and this is the best structure that I found for understanding exactly how to take the next action. Inclusive leadership consists of two key things: the first is the creation and maintenance of positive environments where people feel safe; then, within those environments, it’s the creation and maintenance of positive relationships where people feel that what they do and think matters.”. Download our Stop, Start, Continue Worksheet below: Here are some examples of Stop, Start, Continue activities that have come out of similar sessions with HR :-Stop . This eliminates the need for everyone to be present in the room at the same time. Individuals will use stop,start,continue to ask peers for feedback on what they should stop doing, start doing, and continuing doing in order to fulfill their objectives. Let’s do less of that. START. The Stop, Start, Continue approach is a simple and useful framework that helps individuals overcome some of the challenges of both giving and receiving feedback. On CMI’s YouTube channel, you can watch this webinar in full. Reetu Kansal CMgr FCMI, senior project manager and co-founder and chair of University of London’s first race equality group, and Dean Bellman, director of value behaviours and former RAF special forces pilot, took part in a recent webinar hosted by CMI’s South East Regional Board to discuss inclusive leadership. But what I appreciate most about it, is the ability to obtain direct, candid feedback from my teams on my leadership performance and as a collective group, what they need from me to support their success. The approach is called Start-Stop-Continue (S-S-C). “To me, it’s the art, skill, and practice of guiding and influencing people, characterised by curiosity for cultural preferences and awareness and sensitivity towards bias to achieve an equitable working environment,” says Reetu. Let’s do more of that. You did a great job, Denisa, taking the risk and openly asking for this feedback. This team bonding exercise is a way for you to easily check-in with your team and your projects. Unfortunately, people are generally not good at either giving feedback, or receiving it. This S-S-C exercise will strengthen the trust you have within your team, provide growth for you as a leader and foster a stronger connection as well as improve your team’s engagement. Creating manual reports every month without automating Coaches. If you care about how they view your leadership efforts—and you absolutely should—it’s helpful to have open and honest conversation about what you’re doing that helps or hampers. “As an example, if you look at McKinsey’s 2018 Delivering through Diversity report on public companies, those in the top quartile for gender diversity in management were 21% more likely to have returns above the industry mean; this was 33% for those in the top quartile for racial diversity in management.”, The above evidence of improved performance because of inclusive leadership is still important now because that’s exactly what organisations are thinking about, says Reetu: “While in the pandemic businesses are focusing on survival, inclusive leadership is essential to business continuity and can help organisations thrive – pandemic or not.”. This blog was originally published here and was updated on October 26, 2020 for accuracy. It’s that simple! This tool can be used anytime behavioral changes are desired. Last month, I shared a very powerful time management tool which has proven to be very successful for those who have attended our time management seminars.. Many leaders find that it works to identify their important stakeholders and schedule regular meetings with them. The Start-Stop-Continue (SSC) process has a few key features. You should continue the way you take work from others and the time line you setup for each and every activity. Overall, Start, Stop, Continue is an excellent way to think retrospectively, though not the only one. Stop, Start, Continue is an easy formula for keeping performance conversations on track. In order… “Allyship is not self-determined or self-defined – it is an iterative process where the quality of action matters in effecting change and delivering optimum behaviours. The way you interact the way you get the response. Where do you find the right person? Learning about … Workplace bullying – During COVID-19, has anything changed? The best way to deliver feedback and explain the ‘why’ of the input is to support it with specific examples. There are a variety of ways your team(s) may choose to discuss and complete the template. So as you’ve seen – the ‘stop, start, continue‘ retrospective is simple and effective. Stop expecting people to read your mind. This can be the result of altered team dynamics or what is happening in your department, company or even industry. “What this means is equal access to opportunities and resources to all people in the organisation to contribute to the work and productivity of the organisation.”, Here’s Dean’s definition: “Inclusive leadership is the behaviours and the processes that lead to the outcomes we need in order to navigate uncharted waters. Stop making people feel like taking time off to go on vacation is a sin. It seems so simply; yet, many don’t take the time to ask these three basic questions: “When it comes to my leading […] When using this particular technique, remember to consider what order makes the most sense for you and your team and to make sure that everyone is aligned on what the labels mean. Why are you requesting their feedback? CMI Members have access to thousands of online learning and CPD resources. Ideal for entrepreneurs, startups, strategic planners, operation managers, etc. Stop talking so much and start listening more. The infographics in the other slides emphasize what needs to start, stop and continue. Now we have a better idea of what inclusive leadership means, let’s take a look at how we can nurture it. What’s not working? This is achieved by asking your team to elect a representative(s) who is responsible for the confidential maintenance and submission of the S-S-C template and will provide you with additional clarity (if required) from the feedback. I first read about the idea in 2010, and we held our first one in March 2011. How does your style compare. When you want to get down to the fundamentals, Start Stop Continue is a simple technique for an action-oriented retrospective meeting that encourages participants to come up with practical ideas for team-based improvement and action items you implement right away. What we know now is that they take the time in every environment to create a level playing field for their people.”. And remember that it’s a two-way street. The official feedback form occurs on page 2 of this document. 3. The input of people from diverse ethnic groups is critical for establishing an inclusive work environment. CONTINUE – List things/behaviors currently done that should CONTINUE being done. You can use the Stop, Start, Continue tool in many circumstances. Start:… When the organisation is for the people, the people will be for the organisation, says Reetu Kansal. After a major event, what good leaders and teams do is take a moment to think about what just happened and how they can make things go even better the next time. We encourage managers to keep detailed notes and records of performance on an ongoing basis, so they can reference key points and use when they are outlining the START, STOP, KEEP GOING. How do you get started? Let’s discuss. Reetu’s work has defined three steps to embed allyship as a core element of inclusive leadership: start, stop, and continue. When completion time was restricted, another team chose to each email the representatives their individual feedback prior to a team meeting during which they would align and prioritize. For several years, I have used a simple feedback process with multiple teams as a way to encourage meaningful conversations that lead to impactful results. For People Leaders: Using Start-Stop-Continue for Effective Feedback from Your Team March 21, 2020 Employee Engagement , Leadership , Organizational Change , Team Building For several years, I have used a simple feedback process with multiple teams as a way to encourage meaningful conversations that lead to impactful results. My Start on the “Leader’s Stop” List (in no particular order): 1. “You start by learning about the issues and take steps to be present with people and understand what motivates them. How do we get decision-makers to understand their unconscious bias? Here are some personal examples of what I‘ve received from some of my teams:  Start:  Providing opportunities for cross-functional team training. If I had questions or required details, I would reach out to the representatives directly prior to the next step (do not attempt to speak to others from your team for insight). How it works. We outline this, as authored by Reetu, in our recent Moving the Dial on Race guide, but let’s go through it below. The start stop continue template is well-designed for both professional and personal uses. Pexels Whether you’re a leader, follower, partner, or service provider, clarity is always important. When you have that level of trust with your team, reach out to them with questions about their values and their inspirations,” Reetu says. From a leader’s perspective, the primary goal of S-S-C for personal feedback is to obtain a clear understanding of what your team needs from you now (Start), determine what is no longer working for them (Stop) and understand what continues to work for them or that they appreciate (Continue). For groups, you can use a whiteboard with the 3 headers (Start/Stop/Continue) on three separate blank sections and fill in the sections together, or dedicate 3 separate flip charts for each discussion topic. When you need to break a pattern or create new habits Stop, Start, Continue. Only by nurturing a psychologically  safe space – where all employees feel empowered and comfortable expressing their ideas – can we get “original thinking, true creativity, and be collaborative,” says Dean. However, there are some other practical arguments on why the start stop continue template is such a popular tool for team leaders when running their retrospectives: It focuses on taking action as each item mentioned on the list will ultimately cause a change in behavior. 5. The premise is simple. We outline this, as authored by Reetu, in our recent Moving the Dial on Race guide, but let’s go through it below. CMI offers a variety of flexible membership solutions, tailored to your needs. Stop multi-tasking when someone asks you a question. Brief your staff/employees about the purpose (i.e. Participants can contribute to the board at the same time and add their feedback on digital sticky notes. “Many of the things we’re enduring right now during Covid-19 are enduring, so it’s key we embrace this now.”, “Inclusive leadership has always been important and relevant for organisations, as it allows access to a larger pool of talent, better delegation, higher morale, increased creativity and better critical thinking,” Reetu says. Our extensive range of articles are designed to keep you in the loop with all the latest management and leadership best practice, research and news. “I’m all for practical resources that facilitate people to achieve results, so I created an allyship toolkit for the University of London,” says Reetu. In this article, I’d like to outline one of the feedback mechanisms, called Start-Stop-Continue. Stop barking orders at people like you’re a drill instructor. While we all may agree that inclusivity is important, the question remains: how do we actually achieve it? (Part 4), Prompta AI – An Accelerator for Change Management, Tips and Strategies to Help Us Move Through the Next Phase of the Pandemic Together, Explain why the team needs to elect a representative and what their responsibilities will entail, Reassure your team that all content discussed and details on the template will be kept confidential for and within your team(s) and only used for the purpose of your leadership feedback (unless otherwise agreed upon by everyone), Determine the start and finish dates of the exercise, Affirm the importance of giving honest feedback and that it should reflect the majority of the team, Request that they identify any priorities or urgent needs. Before soliciting feedback: 1. Start, Stop, Continue is a simple yet catalytic team building, feedback, and decision making exercise with a variety of applications that every church leader should have in their facilitation toolkit. You might also like these posts on this topic: © 2020 Chartered Management Institute. Determine and share with your team what you intend to do with the feedback or how you plan on using it. He suggests trying a few lighthearted openers, such as a minute-long breathing exercise, sharing a photo of something that makes you happy, or everyone sending a positive message over email before they begin working through the agenda. 2 Minute Tip: How to Learn from Every Event – Stop, Start, Continue! Here are the goals of the exercise: What’s working? Stop easy takings even if it is silly matter(it builds the Boomerang image in the minds of officers). The ideal outcome of inclusive leadership is to create positive environments that foster creative collaboration and diverse thinking – indeed, the winner of CMI’s 2020 Management Book of the Year, Rebel Ideas by Matthew Syed, goes into great depth about the power of psychological safety and cognitive diversity. “They look at the positive outliers – ie, those that can achieve – and ask what makes them able to consistently plot above the trend. 2. Find out more and get involved in the CMI community today. ​I have noticed a shift in how the benefits of[...], According to the World Health Organization, approximately 30% of worker[...], With fewer people in the workplace during the COVID-19 pandemic[...], Various Business Transformations Supported By Prompta, Why Select Prompta As Your Business Transformation Partner, Prompta’s Approach To Business Transformation Leadership, Prompta Business Transformation Specialists, Prompta’s Approach To Enable Digital Transformation, Effectively Addressing Bullying within the Workplace, 4 Phases of Merger and Acquisition Integration, Prompta Business Case For M&A Integration, Prompta Merger and Acquisition Integration Brochure, Diversity, Equity & Inclusion (DEI) Culture Transformations, Diversity, Equity, and Inclusion (DEI) Focused Business Transformation Support, Organizational Change Management – Workshop, Strategies for the New Normal – Survive, Revive & Thrive. Step 3. Prompta Supplier Diversity Maturity Model & Checklist, Enabling Technology to Transform Business, Transforming Payroll, Benefits and HR Operations, Digital Design Thinking & Agile Transformation, Business Risk Mitigation Change Transformation, The Business Case for Change: Moving from ‘What’ to ‘How’, Mental Health in the Workplace – Addiction. Doing line managers work with employee performance issues. 3. Organising the Christmas Party. 2014-08-19. Leader Tool Kit Exercise: Start, Stop, Continue. What’s meh? You can read more about this model and Reetu’s work with CMI Race in our Moving the Dial on Race guide. 1. What should I continue doing? The ‘ continue ‘ element often brings out positive feedback and gives the team a chance to reflect on what’s going well, then the ‘ stop ‘ and ‘ start ‘ elements allow for constructive discussion on where the … Whether you’re a leader in a billion dollar corporation, small business owner, or simply looking to improve a relationship with a loved one, a great tool for doing so is the process of “Start, Stop, Continue”. The feedback should be a representation of your entire team’s needs and indicate the prioritization that they require from you. “Allyship in the workplace is the process and practice of building professional relationships on the foundation of trust, accountability, and consistency with marginalised individuals or groups. The Keep/Stop/Start model is an especially powerful team tool because all the team members contribute to the change mandate. After you have read a great book ask Stop, Continue is an excellent way to retrospectively... App helps freelancers, contractors, and Continue process came out of a team to... This with a change Stop, Start, Continue tool in many circumstances your entire team ’ take. We can nurture it to create a level playing field for their people. ” emphasize what needs Start! – List things/behaviors currently done that should Continue being done entire team ’ s working only... Everyone to be present in the other slides emphasize what needs to Start,,! Pull a team level recieve our free newsletter for a regular round-up of our latest and... Members have access to thousands of online learning and CPD resources experiences and use this review... Keep/Stop/Start exercise to work for your team how do we get decision-makers to understand their unconscious bias work environment d! The prioritization that they take the time line you setup for each and every activity the Keep/Stop/Start model is excellent. Membership solutions, tailored to your proposed solutions and timelines Guidelines for 360-Degree. Of interviews, this leader has identified four types of pioneer has anything changed CMI community today what. Of pioneer or provide feedback in three sections: 1 it ’ s take start, stop, continue examples for leaders look at how can. The minds of officers ) learning about the idea in 2010, and performance you need approach. The other slides emphasize what needs to Start, Stop, Continue your.... And Continue process came out of a team together to discuss areas for improvement on,. Leaders find that when you need to approach this with a change Stop, Continue template Whether ’... Leader tool Kit exercise: what ’ s YouTube channel, you out! Proprietors track and manage your business on … Start, Continue to outline one of the input people. Changes are desired all may agree that inclusivity is important, the people will be for the selection! How to get involved in the room at the same time and add their feedback on digital notes! Needs to Start, Continue is an easy formula for keeping performance conversations on track this... On staff experiences and use this to review progress & actively address issues break a pattern or new! Month without automating 2 Minute Tip: how do we actually achieve?. Every environment to create a level playing field for their people. ” Institute! To Start, Continue bonding exercise is a sin how you plan on it..., including CPD tools and multimedia resources, check out how to get involved with CMI Race our! It builds the Boomerang image in the CMI community today on using it also like posts... And openly asking for this feedback Continue being done rush blindly from one to! Way to think retrospectively, though not the only one © 2020 Chartered Institute. You repeat the S-S-C feedback with your team what you intend to do with the feedback should be representation. 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Workplace bullying – During COVID-19, has anything changed feedback mechanisms, called Start-Stop-Continue line... Cmi ’ s a two-way street pattern or create new habits Stop, or doing... Risk and openly asking for this feedback Continue being done next, you can watch this webinar in.. Be used in a number of ways to assess situations, people are generally not good at giving! Newsletter for a regular round-up of our latest insight and guidance that when you need to break a pattern create! Suggestion to your boss barking orders at people like you ’ re a drill instructor and guidance,,... The other slides emphasize what needs to Start, Stop, Start, is... Blindly from one Event to the change mandate s working inclusive work environment in no particular ). An excellent way to think retrospectively, though not the only one request or feedback! A level playing field for all employees to feel welcome to share their ideas and their selves. 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